Delete your EverAfter account

Three ways to delete it

1. 1. In the app

   In the EverAfter app for Android, go to Settings → Your data → Delete account. On iPhone, go to Account → Delete account. You confirm on the next screen.

2. 2. On the website

   Sign in at ever-after.ch, open Settings and, under “Your data”, choose “Delete account and wedding”. Type DELETE, enter your password if you sign in with one, and confirm.

   Open settings

3. 3. By email

   Write to us from your account’s email address and ask us to delete your account. We may check that the request is yours, then delete the account and reply once it is done. We also do this when deleting in the app or on the website isn’t possible.

   support@full-human.com

What is deleted

• Your sign-in account
• Your wedding: the invitation’s texts, design, schedule and questions, and the photos you uploaded
• Your guests, their groups and personal links, and every reply
• Planning: your budget, costs, payments, to-dos and supplier contacts
• Devices registered for reply notifications
• Suggestions you reported from the app
• EverAfter’s records of your purchases (App Store, Google Play and card payments)

What is kept, and for how long

• Payment records held by Stripe, Apple or Google. They keep them under their own policies and legal obligations; deleting your account doesn’t erase them and doesn’t request a refund.
• Short-lived backups. Our database keeps a six-hour restore history, and our providers’ backup copies may hold your data for a short time after that. If older data is ever restored, we delete your account again.
• Anything already outside EverAfter, such as invitation emails your guests received or files you downloaded.

When it happens

In the app or on the website, deletion happens as soon as you confirm it; if we ask you to confirm by email, as soon as you open the link in that email. A request by email is handled by hand, and we reply once it is done.